Terms of Service

These Terms of Service (“Terms”) govern access to and use of the AIQCtrl platform, websites, and related services (the “Service”), operated by AIQCtrl (“AIQCtrl”, “we”, “us”). By creating an account, joining the waitlist, or using the Service, you agree to these Terms. If you are accepting on behalf of a company (for example, a managed service provider), you confirm you have authority to bind that company, and “you” means that company.

AIQCtrl provides a platform that managed service providers (“MSPs”) use to deliver AI-related services to their own clients, including AI readiness assessments, readiness reports, transformation blueprints, a governed AI assistant (“Ctrl Assist”), and training content — generally delivered under the MSP’s own brand.

Your clients remain your clients. You are responsible for the services, advice, and pricing you provide to them, for the agreements you hold with them, and for obtaining any consents needed to process their information through the Service.

• You must provide accurate information when registering and keep it current.
• You are responsible for safeguarding your login credentials and for all activity under your account, including accounts you create for your staff and your clients’ staff.
• You must tell us promptly at the address in section 14 if you suspect unauthorised use of your account.

• New memberships may include a free trial (currently 30 days). At the end of the trial, paid membership begins unless you cancel first.
• Paid plans consist of a monthly membership fee, a monthly fee per enrolled client company, included monthly assessments and AIQ Credits, and pay-as-you-go charges for additional assessments or credits at the published rates.
• AIQ Credit allowances are monthly and do not roll over. Hard caps apply by default so neither you nor your clients receive surprise usage bills.
• Founding-member pricing remains locked while your subscription stays continuously active. If your subscription lapses and you later re-subscribe, then-current pricing applies.
• We may change pricing for the following billing period with at least 30 days’ notice.
• Subscriptions are between AIQCtrl and you (the MSP). How you charge your own clients is your business, on your terms and through your own invoicing.

• Membership includes an exclusive operating area, selected at signup and locked to your subscription while it remains active.
• If you cancel, or a trial ends without conversion, the area is released and may be offered to the waiting list for that area.
• Exclusivity means we will not enrol another MSP for the same area while you hold it. It is not a guarantee of leads, revenue, or business results.
• Additional areas may be available as a paid add-on.

You retain all rights to the information you and your clients submit to the Service (“Customer Content”) — interview transcripts, questionnaire answers, fact sheets, uploaded files, and chat messages. You grant us the licence needed to host and process Customer Content solely to operate, secure, and support the Service.

Reports, blueprints, and similar branded deliverables generated for you through the Service are yours to use with your clients, including after your subscription ends. The platform itself — including our software, scoring rubrics, templates, prompts, and training content — remains AIQCtrl’s intellectual property, and no rights in it are transferred beyond what these Terms state.

The Service uses artificial intelligence models to conduct interviews, analyse evidence, score readiness, generate reports and blueprints, and answer questions. AI output can be inaccurate, incomplete, or outdated. Readiness scores and verdicts are structured, evidence-based assessments — but they are advisory tools, not professional, legal, financial, or compliance advice.

You are responsible for reviewing AI-generated deliverables before presenting them to your clients, and for any decisions made in reliance on them. Customer Content processed through the Service is not used to train AI models.

You agree not to:

• use the Service for anything unlawful, or submit content you have no right to submit;
• attempt to access another tenant’s data, probe or circumvent security, or interfere with the Service’s operation;
• attempt to bypass, remove, or defeat guardrails, usage caps, or governance controls applied to AI features;
• resell, sublicense, or make the platform itself available to third parties except as the white-label features are designed to do;
• use the Service to develop a competing product, or scrape it by automated means.

We work to keep the Service available and performant, but it is provided without a guaranteed uptime level and may be interrupted for maintenance, updates, or events outside our control. The Service also depends on third-party AI, avatar, and email providers, whose availability we do not control.

• You may cancel at any time; there is no minimum contract term. Cancellation takes effect at the end of the current billing period.
• We may suspend or terminate accounts that materially breach these Terms, with notice where practicable.
• On termination: your exclusive area is released; your access to the platform ends; you keep the deliverables already generated for you; and you may request an export of your Customer Content within 30 days, after which we may delete it in line with our Privacy Policy.

Except as expressly stated in these Terms, the Service is provided “as is” without warranties of any kind. To the maximum extent permitted by law, neither party is liable to the other for indirect, incidental, special, or consequential loss (including loss of profits, revenue, or data), and our total aggregate liability arising out of or related to the Service is limited to the fees you paid us in the 12 months before the event giving rise to the claim.

Nothing in these Terms excludes liability that cannot be excluded by law. If you use the Service in trade, the parties agree the consumer guarantees legislation of your jurisdiction does not apply to the extent permitted.

We may update these Terms from time to time. For material changes we will give reasonable notice (for example, by email or an in-product notice) before they take effect. Continued use of the Service after the effective date constitutes acceptance.

These Terms are governed by the laws of New Zealand, and the courts of New Zealand have non-exclusive jurisdiction over disputes arising from them.

Questions about these Terms: support@aiqctrl.com. See also our Privacy Policy.